Frequently Asked Questions - FAQs

40+ years of customer service and floral design .What sets us apart is the care in every detail: fresh, quality blooms, thoughtful design, and a wide online selection. Our experienced in house delivery team that brings your order to your loved ones . We’ve got plenty to choose from for the big days—Valentine’s Day, Mother’s Day, Thanksgiving, and Christmas—in Brooklyn, and we don’t stop there. From everyday bouquets to weddings and events, we’ve got you covered. Have something in mind? Tell us your colors or favorite flowers and we’ll make it happen. " What has served us well in our success over the years is that in each interaction , either in store, phone order or online , WE ASK one simple question .... How would you feel as the consumer? Would you feel satisfied ? We are consumers ourselves daily and so we pay special attention in doing the same for our customers .

Of Course , Yes, we provide same-day delivery in our lovely neighborhoods of Greenpoint, Williamsburg and our neighbors , You can confirm by entering the zip code at check out .

Yes! You can order online anytime at greenpointfloral.com or by phone at (718) 389-1717 during our business hours (Mon-Fri 10:00 AM-6:00 PM, Sat 10:00 AM-5:00 PM, Sun Closed).

Of course! You can let us know your preferred flowers or color palette. While some blooms may be seasonal or limited, we’ll do our best to create an arrangement that reflects your vision.

Yes, absolutely—adding a personalized message or card is one of the easiest ways to make your delivery extra special. At checkout, you’ll find a dedicated field to type in your custom message. For an even more memorable touch, we offer a video message option: simply upload a short video via our secure form at checkout.

If the recipient isn’t available, our driver will either leave the flowers in a safe spot or, if needed, arrange a re-delivery at a later time.

Absolutely! We offer a choice of balloons and or stuffed animals for your flower delivery add-ons to personalize your arrangement when doing a phone order .

Trim the stems, place them in fresh water, and keep the arrangement in a cool spot away from direct sunlight to extend their life.

Yes, our flower subscription service is a game-changer for effortless, fresh blooms delivered straight to your door—perfect for treating yourself or gifting ongoing joy without the hassle. You can choose your budget, frequency (weekly, bi-weekly, monthly, quarterly, or yearly), and first delivery date on our subscriptions page.